Privacy policy
Privacy policy
Mellow by Her (“we”, “us”) operates mellowbyher.com. This policy explains what personal information we collect and how we use it.
What we collect
- Information you give us at checkout: name, email, phone number, shipping and billing address.
- Payment information, which is processed securely by Shopify Payments and PayPal. We never see or store your full card number.
- Information collected automatically when you visit: device and browser type, IP address, pages viewed, and cookies.
How we use it
- To process, ship and track your order, and to send you your Mission Pack.
- To answer your questions and handle returns.
- To send marketing emails, only if you subscribe. You can unsubscribe at any time with the link in every email.
- To prevent fraud and improve our store.
Who we share it with
We share information only with the services that help us run the store: Shopify (our store platform), payment processors, shipping carriers and our fulfillment partners. We don’t sell your personal information.
Cookies
We use cookies to keep your cart working, remember your preferences and understand how visitors use the store. You can turn cookies off in your browser, but some parts of the store may not work.
Your rights
You can ask us to access, correct or delete your personal information at any time by emailing support@mellowbyher.com.
Retention
We keep order information as long as needed for accounting, tax and legal reasons.
Children
Our store is meant for adults buying for their family. We don’t knowingly collect information from children under 13.
Changes
We may update this policy. The latest version is always on this page.
Contact
support@mellowbyher.com