Refund policy

Refund & return policy (7 days)

Damaged or defective: Email support@mellowbyher.com within 7 days of delivery with your order number and a photo. We’ll send a free replacement or a full refund. No need to send it back.

Changed your mind: Unused items in their original packaging can be returned within 7 days of delivery. For hygiene reasons, bonnets, pillowcases and curling sets that have been used can’t be returned. Return shipping is paid by the customer, and we refund the product price once we receive it. Email us first to get the return address.

Lost package: If tracking hasn’t moved for 30 days, contact us and we’ll resend your order or refund you.

Refunds go back to the original payment method within 5–10 business days.